April 16, 2024

 

Chiltern Support & Housing and www.chilternsupport.com values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Chiltern Support & Housing of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Chiltern Support & Housing decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Chiltern Support & Housing, and it governs any and all data collection and usage by us. Through the use of chilternsupport.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Chiltern Support & Housing does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

 

Information We Collect

 It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.

Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, Chiltern Support & Housing may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Chiltern Support & Housing may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

 

Why We Collect Information and For How Long

We are collecting your data for several reasons:

To better understand your needs and provide you with the services you have requested;

To fulfill our legitimate interest in improving our services and products;

To send you promotional emails containing information we think you may like when we have your consent to do so;

To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

To customize our website according to your online behaviour and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

 

Use of Information Collected

Chiltern Support & Housing does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Chiltern Support & Housing may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from chilternsupport.com

Chiltern Support & Housing may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Chiltern Support & Housing may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

 

Disclosure of Information

Chiltern Support & Housing may not use or disclose the information provided by you except under the following circumstances:

as necessary to provide services or products you have ordered;

in other ways described in this Policy or to which you have otherwise consented;

in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

as required by law, or in response to a subpoena or search warrant;

to outside auditors who have agreed to keep the information confidential;

as necessary to enforce the Terms of Service;

as necessary to maintain, safeguard and preserve all the rights and property of Chiltern Support & Housing.

 

Non-Marketing Purposes

Chiltern Support & Housing greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Chiltern Support & Housing products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

 

Children under the age of 13

Chiltern Support & Housing’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

 

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to unsubscribe@chilternsupport.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Chiltern Support & Housing will continue to adhere to this Policy with respect to any personal information previously collected.

 

Links to Other Websites

Our website does contain links to affiliate and other websites. Chiltern Support & Housing does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

 

 

Security

Chiltern Support & Housing takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

 

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

 

Cookies Policy  

==============

 

Last updated: April 16, 2024

 

This Cookies Policy explains what Cookies are and how We use them. You should

read this policy so You can understand what type of cookies We use, or the

information We collect using Cookies and how that information is used. This

Cookies Policy has been created with the help of the [Cookies Policy

Generator](https://www.privacypolicies.com/cookies-policy-generator/).

 

Cookies do not typically contain any information that personally identifies a

user, but personal information that we store about You may be linked to the

information stored in and obtained from Cookies. For further information on

how We use, store and keep your personal data secure, see our Privacy Policy.

 

We do not store sensitive personal information, such as mailing addresses,

account passwords, etc. in the Cookies We use.

 

Interpretation and Definitions  

——————————

 

Interpretation  

~~~~~~~~~~~~~~

 

The words of which the initial letter is capitalized have meanings defined

under the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in plural.

 

Definitions  

~~~~~~~~~~~

 

For the purposes of this Cookies Policy:

 

  * Company (referred to as either “the Company”, “We”, “Us” or “Our” in this

    Cookies Policy) refers to Chiltern Support & Housing, 20 Benjamin Road, HP13 6SR.

  * Cookies means small files that are placed on Your computer, mobile device

    or any other device by a website, containing details of your browsing

    history on that website among its many uses.

  * Website refers to My site, accessible from

    [www.mysite.com](www.mysite.com)

  * You means the individual accessing or using the Website, or a company, or

    any legal entity on behalf of which such individual is accessing or using

    the Website, as applicable.

 

The use of the Cookies  

———————-

 

Type of Cookies We Use  

~~~~~~~~~~~~~~~~~~~~~~

 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on

your personal computer or mobile device when You go offline, while Session

Cookies are deleted as soon as You close your web browser.

 

We use both session and persistent Cookies for the purposes set out below:

 

  * Necessary / Essential Cookies

 

    Type: Session Cookies

 

    Administered by: Us

 

    Purpose: These Cookies are essential to provide You with services

    available through the Website and to enable You to use some of its

    features. They help to authenticate users and prevent fraudulent use of

    user accounts. Without these Cookies, the services that You have asked for

    cannot be provided, and We only use these Cookies to provide You with

    those services.

 

  * Functionality Cookies

 

    Type: Persistent Cookies

 

    Administered by: Us

 

    Purpose: These Cookies allow us to remember choices You make when You use

    the Website, such as remembering your login details or language

    preference. The purpose of these Cookies is to provide You with a more

    personal experience and to avoid You having to re-enter your preferences

    every time You use the Website.

 

Your Choices Regarding Cookies  

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

If You prefer to avoid the use of Cookies on the Website, first You must

disable the use of Cookies in your browser and then delete the Cookies saved

in your browser associated with this website. You may use this option for

preventing the use of Cookies at any time.

 

If You do not accept Our Cookies, You may experience some inconvenience in

your use of the Website and some features may not function properly.

 

If You’d like to delete Cookies or instruct your web browser to delete or

refuse Cookies, please visit the help pages of your web browser.

 

  * For the Chrome web browser, please visit this page from Google:

    <https://support.google.com/accounts/answer/32050>

 

  * For the Internet Explorer web browser, please visit this page from

    Microsoft: <http://support.microsoft.com/kb/278835>

 

  * For the Firefox web browser, please visit this page from Mozilla:

    <https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-

    stored>

 

  * For the Safari web browser, please visit this page from Apple:

    <https://support.apple.com/guide/safari/manage-cookies-and-website-data-

    sfri11471/mac>

 

 

For any other web browser, please visit your web browser’s official web pages.

 

More Information about Cookies  

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

You can learn more about cookies: [What Are

Cookies?](https://www.privacypolicies.com/blog/cookies/).

 

Contact Us  

~~~~~~~~~~

 

If you have any questions about this Cookies Policy, You can contact us:

 

  * By email: mail@chilternsupport.com

 

 

 

How to Contact Us

 

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email:

Telephone Number: 01494 532926

Mailing Address: mail@chilternsupport.com